||Potential Impact to Your Business
|Inaccurate, inconsistent or incomplete content
- If recall notifications do not include product images or clear product identifiers, it can be difficult for frontline staff to locate the right product, causing recalled products to stay on-shelf longer or the wrong product to be removed.
|Inefficient manual processes
- Receiving recall notifications in a non-standardized way can lead to gaps or errors in the information provided, requiring additional time following up to secure correct and complete information.
- Using inefficient methods to confirm recall notifications to brand owners, such as faxing or individual emails and telephone calls can delay the successful completion of a recall process.
- Inconsistency in how recall communications are received and makes it difficult to have a standard recall removal process, resulting in communications being handled inefficiently, incurring more cost and lost time.
|Difficulty with communicating
- Brand owners often communicate recalls to their buyers rather than directly to the risk management team, potentially causing further communication delays and misinformation being reported back regarding the recall details. This can lead to an increase in costs and impact refund claims.
- Organizations with multiple locations (such as grocery or pharmacy chains) need to inform their contacts about the recall notification. This often lacks standardization and requires extra time and work such as individual phone calls or emails. Individual stores also need to confirm acknowledgement of recall notifications and quantities being returned to brand owners.